Hockey Monkey Reviews

I ordered some skates and they required a signature for delivery. I was out of town at the time so they never got delivered. FedEx returned them to the sender and I can never get ahold of anyone. Their voice mail is full and the only email reply was "we'll refund when we get the package back". This has been going on for 4 weeks. Hockey is not cheap and they obviously don't care about returning customers. Never again!

Here is the sad truth, more people write bad reviews after the sale than good ones, I wanted to be an exception to the rule. I bought a gift card off Hockey Monkey and didn't bother to create an account. Both me and my nephew couldn't find the transaction so I contacted their on-line support. Within seconds they resend the e-giftcard and made things all better. Yay for them. :)

Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN'T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED

Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN'T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED ????

The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, "Will" said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn't get my full refund back, "Will" said they didn't make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up, because the original shipping was FREE! I will make sure we never use their business again!

The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, "Will" said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn't get my full refund back, "Will" said they didn't make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up considering the shipping was FREE! I will make sure we never use their business again!

I ordered custom jerseys from this site 6 weeks away from a tournament and didn't receive them on time. The shipping was very expensive and very poor customer service and the fact you can't actually talk to someone made it worse. Not using hockey monkey or any monkey sports again.

Purchased new skates for my son. Had to have them re-sharpened at a different place after two uses. The guy sharpening them says the blades look a little strange so he had removed them and discovered the tops of both blades were all rusted. My son had skated in them twice and wiped the blades after each use. Took them back to Hockey Monkey to have them replace the rusted blades. The store manager in Allen, TX was rude and refused to replace the rusted blades while telling me that "You need to keep the blades dry." We had the skates for less than 10 days and dried the blades after each use. Fortunately CCM has a no questions asked return policy, so I returned them and got my money back. Rude treatment and trying to blame the customer from the manager no less = NEVER purchasing anything from Hockey Monkey again. I will pay more at other places where they treat customers better.

the site is fine if you don't need customer service. As soon as you need help with something they are full excuses why they can't help you. There are better websites to order from for the exact same pricing, some even offer free shipping.

I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don't trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.

I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don't trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.